SHIPPING & RETURNS

Order Flow

We will ship your order within 1-4 days of order and payment confirmation. at which time you will receive a shipping confirmation email with a tracking number for Sagawa Express. Please note shipping may be delayed due to conditions surrounding the Covid-19.

* Sagawa Express will attempt delivery for 2 weeks. If they are are not successfully able to deliver to you within this time your order will be returned to us.

Shipping Policy

We offer free shipping on orders over ¥22,000 (tax included)Shipping costs are determined by region and added to your total in the shopping cart. There may be additional costs for remote islands in which case we will contact you for additional payment. Currently only domestic shipping within Japan is available.

* Transportation may be delayed due to weather conditions such as typhoons. In that case, please contact Sagawa Express or our company with your order number and tracking number from the shipping confirmation email.

Due to shipping restrictions resulting from the COVID-19 pandemic we cannot accept international orders at this time. We will monitor the situation closely and look forward to opening out store to international customers as soon as possible.

Overseas Shipping

Due to shipping restrictions resulting from the COVID-19 pandemic we cannot accept international orders at this time. We will monitor the situation closely and look forward to opening out store to international customers as soon as possible.

Return & Exchange Policy

If you receive any defective items (leakage, scratches, etc.), please contact us within 7 days of receiving your order.

* Please note: Textures, color and size errors, distortion, roughening, pinholes, etc. that are unique to handmade vessels are not considered defective.

 

In case of shipping damage, please contact us within 3 days of receiving  your package. If possible, please provide photographic evidence of package and product damage. 

 

We will bear the shipping cost for replacing defective or damaged vessels with new ones. If there is no replacement item, we will refund it.

 

For returns due to customer's references, please contact us within 3 days after the item arrives. In this case customers are responsible for the cost of return shipping and replacement shipping. Please note that only unused items can be returned.

JAPAN

4838-20 Mirukashi

Karatsu, Saga 847-0825

TEL: 0955-58-9467

USA

534 Shepard Hill Rd

Union, ME 04862

TEL: 207-790-3900

© 2020 by MONOHANAKO

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